You are always welcome to get in touch to ask a question, but we ask that you take a moment to read the FAQs below. You will often find the answer to your query here without the need to call or email us, and these FAQs provide a full understanding of how The Cluttered House Company works.
What Areas Do You Cover?
There is no restriction on the areas that The Cluttered House Company covers. We provide our services to houses, flats or bungalows and mansions all through the UK and Scotland.
How Much Does a Cluttered House Clearance Cost?
As with all matters pertaining to business, this depends on the amount of labour involved. We would need to discuss the clearance in more detail with you.
What we can assure you is that our quote is fixed. You will not face any unexpected hidden charges when we provide our final bill.
Read More: How Much Does a Hoarded House Clearance Cost?
Do I Pay Any Upfront Costs?
The Cluttered House Company will never ask you to pay anything in advance for our services. Our bill is to be settled in full upon completion of our work once you confirm you are satisfied.
What is Your FREE Hoarded House Clearance Asset Recovery Service?
We offer a pre-house clearance asset recovery service. We will enter a hoarded home and remove any items that could be considered valuable, handing them over to the owner of the home.
The Cluttered House Company has a successful history of uncovering valuable items. These could be family heirlooms with sentimental value that were thought long lost or personal possessions with a high cash value at auction.
If we find nothing, there is no charge – the service is 100% free. If we do manage to locate items worthy of sale, we will issue an appropriate charge. Naturally, if you then decide to ask us to complete a full house clearance, standard rates will then apply.
Learn more about our FREE Hoarded Houses Clearance Asset Recovery Service here.
Are You Insured?
Yes, The Cluttered House Company holds all relevant insurance policies for your peace of mind. In addition, we are members of the Anti Fly Tipping Association, ensuring that we complete our work to exemplary professional and ethical standards.
Do You Donate to Charity?
We denote as many relevant and appropriate items as we can to local human and animal charitable endeavours. Examples of the items that we look to donate to charity shops and shelters include:
Bric-a-brac
Clothing
Bedding & Towels
Crockery
Books
Furniture
Small electrical appliancesNon-perishable food items with a reasonable expiry date will also be donated to local food banks.
Do You Recycle?
If items removed from a property are unsuitable for a charitable donation, we aim to recycle wherever possible. We manage to recycle roughly 90% of the items we remove from homes.
What Times Do You Operate?
We endeavour to show flexibility and work to the needs and commitments of our clients. However, the official operating times of the Cluttered House Company are Monday to Sunday between the hours of 8am and 6pm. You will always find somebody in the office ready to take a call during these periods.
Do You Charge VAT?
Yes. The Cluttered House Company is wholly legally compliant, and as a result, we are registered with HMRC and complete annual tax accounts. This means that we are obligated to apply a VAT charge of 20% to a sub-total on your final bill. A VAT receipt will be provided to all customers upon the completion of a house clearance.
Do You Clear Food Waste?
The Cluttered House Company removes all unwanted items from a home, including food waste. We will ensure this is managed ethically, cleanly and appropriately.
How Do I Get a Quote?
It could not be easier to get a quote from The Cluttered House Company. Just pick up the phone and call us on
0773 138 3671 or drop us an email to clutteredclearances@yahoo.com.We will have some questions for you and may need to see pictures of the property before formalising a quote.
Once a quote is agreed, this is set in stone and will be provided in writing. What we quote is what you’ll pay – no nasty shocks on the clearance day.
Do I Need to Do Anything Before Your Team Arrive?
No, The Cluttered House Company provides a full service. From the moment a quote and appointment are agreed, you can relax and leave everything to us. Regardless of the condition of a property, our experienced and qualified team will take care of everything in a safe and methodical fashion.
What Payment Methods Do You Accept?
You can pay by card our staff have a chip and pin card machine. We will provide a full invoice for your records upon the settlement of your account. If you are not present on the day of the clearance, an invoice will be emailed to you.
What Vans Do You Use?
The Cluttered House Company uses large lo-loader Luton furniture vans. The dimensions of our vans are:
Internal Length (A): 4.1m / 13ft 7in
Internal Width (F): 2.1m / 6ft 10in
Internal Height (C): 2.5m / 8ft 2in
Payload: 1,350 kg
Cubic Capacity: 22m3
Can You Remove a Vehicle from My Property?
Yes, we can remove any vehicle from the property free of charge, regardless of condition.
Can I Email Photographs Of The House I Need Clearing?
Yes please – we actively encourage this. Send any photographs to clutteredclearances@yahoo.com, as this will aid the accuracy of our quote.
Do I Need to Be at the Property on the Day of the Clearance?
You are welcome to be, but there is no need. We can collect keys from a representative of your choice, or you can even post the keys to us (for your protection, we recommend using a tracked postal service). We will, of course, return these keys in the same manner as soon as the job is complete. Alternatively, you are welcome to unlock and secure the property before and after our visit without sticking around.
We will provide you with regular updates during clearance day for your peace of mind, including photographs via text or email that demonstrate our progress. We will also provide photographic evidence that the job has been completed ahead of you releasing the payment. We will also capture images of any valuables located and post these to you or leave them with a representative for you to collect at your leisure.
How Soon Can I Book a House Clearance?
In most cases, we can make ourselves available within 24 hours of requesting a clearance.
What Happens if You Come Across Valuable Items?
House clearances often unearth valuables that were long thought lost or destroyed. This could include family photographs, wills, personal documents, passports, jewellery, antiques and war medals.
These items will be collated and placed into a box for safekeeping. We can then hand them straight to you, give them to a representative nominated by yourself, or arrange a courier service to your home.
Can You Remove a Piano?
We certainly can. We just ask that you advise us of the presence of a piano when booking the clearance.
Do You Guarantee to Clear the Whole Property?
The Cluttered House Company will not conclude our work and issue a bill until the entire property is empty. However, in instances of urgent clearances on particularly tight deadlines, we may need to bring in a trusted third-party provider to lend a hand. In these instances, we reserve the right to bill accordingly for this additional support required to meet your requirements.
Do You Employ Female Staff?
All Clutter Housed Company clearance teams are made up of a mix of male and female staff.
